At ckxch.shop, customer satisfaction is the heart of our mission. Whether you need help with an order, have questions about our products, or simply want to give us feedback, we’re just a message away. We believe in clear communication, timely responses, and building strong relationships with our customers and partners.
Here’s everything you need to know about how to get in touch with us.
Email Support
For any assistance related to your order, payment, product information, or shipping:
General Inquiries & Support
contact@ckxch.shop
We aim to respond to all inquiries within 24 hours during business days.
Please include the following (if applicable) to help us serve you better:
- Full Name
- Order Number
- Registered Email Address
- Nature of the issue or question
For faster assistance, kindly use the subject line format:
“Order Inquiry – [Order ID]” or “Product Question – [Product Name]”
Customer Support Hours
While our website is open 24/7, our support team is available during the following hours:
Monday – Friday: 9:00 AM – 6:00 PM IST
Saturday: 10:00 AM – 4:00 PM IST
Sunday & Holidays: Email support only (response on the next business day)
We appreciate your patience during weekends or national holidays when our response time may be slightly delayed.
Track Your Order
You can track the status of your order using the tracking number provided in your shipping confirmation email. If you haven’t received your tracking number within 48 hours of placing the order, please contact us at:
Business & Partnership Inquiries
Interested in partnering with us for wholesale, collaborations, or business development?
Business Collaborations: business@ckxch.shop
Affiliate & Marketing Partnerships: affiliate@ckxch.shop
Please describe your proposal clearly, and one of our team members will get back to you.
Careers & Employment
Looking to join our growing team? For current openings, internships, or career opportunities, visit our Employment Opportunities page or email your resume to:
Feedback & Suggestions
Your feedback helps us grow and improve. Whether it’s a complaint, compliment, or suggestion, we’re always eager to hear what you have to say.